FAQ's


Do you customise the waist size of the denim?

No, our customisations only include distressing, and prints. We do not alter the sizes of the denim. All sizes are displayed on each pair of individual pair of jeans.

W (WAIST) L (LEG) H (Hips) these are the hand measurements of the jeans. 

After measuring your body, you should find the best suited sizes for yourself. We only have the sizes available what are listed on the website. We restock jeans every Sunday at 8PM (BST). 

 

How does the 'customise your own' denim work?

1. Pick your denim, in your correct size. NOTE we do not alter the size, and we only have available what is listed in this section.

2. Choose if you would like to add crosses or not. If so, pick a colour, if not choose 'no crosses'

3. Choose the style of distressing/rips you would like. If you don't want any distressing choose 'no rips'

4. Add to basket, there is an additional notes section for you to add any specific comments or preferences to your denim order. 

The price will automatically update to your preferences. Plain denim is £95, denim with just distressing is £115 denim with crosses and distressing is £135. 

 

I want a pair of custom jeans that I have seen someone else wear, but they don't seem to be in stock.

Due to the nature of vintage Levi's no two pairs of denim are the same, we can recreate the customisations and looks, but they will not be the same pair. You can buy a pair already customised on our Jeans section OR use the customise your own section to create your own pair. 

 

I have measured myself, but you don't have my size OR I want a pair that are sold out.

We only have available what is listed on the website and we will never restock an exact same pair. We restock jeans at 8pm every Sunday (UK Time).

Because all the jeans are handpicked and vintage, we do try our upmost to source and select a range of waist and leg sizes however certain sizes can be harder to find. 

Drop us an email (info@jeanvintage.co.uk) or DM with your measurements and the desired size and we will try our best to accommodate you. 

  

Why are the sizes hand measured and different to standard sizes? 

Vintage denim doesn’t correlate with standard sizes due to multiple factors; Vintage denim has little to no stretch at all and it can shrink and stretch over the years, causing the marked size (on the badge of the jeans) to be incorrect.

We hand measure all the jeans with a tape to make sure you can achieve your perfect size.

 

I wear W26” jeans in my usual denim, should I get a W26" in Vintage Levi’s?

No, you need to measure your waist to check your size as it is likely that just because you wear a 26” in modern denim, your waist may not actually measure 26”. 

 

I want a boyfriend / baggy fit, what size shall I go for?

We love a baggy fit pair of Levi’s! If you want to achieve this look, size up around 2 inches on your actual waist size. You can also measure your body where you want the jeans to sit, for example on your hips, or mid-rise between your hips and waist. Go for the waist size that matches this measurement.

*An example, our model measures 31" at the smallest part of the waist, however for a baggy fit she wears W33/W34, so they sit lower at the hips and are baggy around the waist area. 

 

I want a tight fit, what size should I go for?

Levi's are the most flattering jeans when they fit perfectly, they can do wonders for the booty. For a tight fit, snug at the bum and waist, go for your exact waist and hip measurements (make sure you have left a little room when taking your measurements as you want to make sure they fasten up and have a little room to move).

 

How do I know what size to buy?

You need to measure your body; this is the only way to know what size to purchase and what waist, hip and leg measurement to choose.

Follow our size guide if you are unsure how to measure. 

 

My thighs and bum are not in proportion to my waist, and I am very curvy. What should I do?

Vintage Levi’s have little to no stretch, so if you are curvy, you will need to size up in the waist. It is likely that if you buy your actual waist size the jeans may not pull over your thighs/bum.  

*If you would like us to provide additional measurements such as thigh circumference, please contact us prior to purchase and we will be more than happy to help you get your correct size. 

 

I have measured my waist and inner leg and I am still unsure on what size to buy?

Drop us an email or DM, we will happily help based on your body measurements.

  

Can I get the jeans altered to my size?

This is the oldest trick in the book for achieving the best fitting Levi’s! Purchase a few sizes up from your waist size and take them to a tailor or seamstress. For a small cost they will measure you and take them in to your exact size. If you plan to do this, size up.

 

How do you hand measure the jeans?

We measure the jeans laid flat and double it for the waist and hip size.

We measure from the crotch to the ankle for the inseam/leg.

We measure across the bum, just under the bum pockets and double it for the hip size. 

We measure in inches.

 

How do I wash and care for vintage / customised denim?

Wash your vintage denim with care, we recommend to wash as infrequently as possible to protect the fibres and fit. Wash on a low temperature, 30 Degrees or below. 

We recommend hand washing separately for the custom printed and dyed denim to maintain maximum effects. If you wash at a low temperature, prints will naturally just fade over time.

 

Are the jeans new?

Each pair of vintage jeans are hand-picked and one of a kind, all distressing and prints are done by hand. There will be absolutely no two pairs we sell that are the same. 

Vintage denim may show various imperfections and may have some marks/stains. We handpick the best quality, however for vintage items there is always a chance of imperfections.

All pairs are pre-loved and we do not create them - we sell, reconstruct and re-work vintage pairs of Levi’s.

 

Do you accept returns/exchanges?

Unfortunately, we do not accept returns/exchanges on vintage denim so please ensure you have measured yourself correctly prior to purchase. ALWAYS size up if you are not sure, to allow room. Should you need further assistance prior to purchase please contact us and we are more than happy to help.

 

How long does delivery take?

We pride ourselves on our fast shipping times and turnarounds and always send items the same day, should an order be placed within our office operating hours. 

U.K Mainland Shipping 

We use Royal Mail (Special Delivery) and DHL Express as our delivery couriers which are both next day services. Delivery to the UK is 1 working day and is fully tracked and insured. We provide full tracking information via email. 

*our office hours and working days are Monday to Friday 8am - 4.30pm, all orders placed between this time will be sent the same day. Orders placed before 4.30pm on a Friday are sent with Royal Mail guaranteed Saturday delivery before 1.00pm. 

International Shipping

DHL Express Worldwide

DHL Express Worldwide Delivery takes 1-3 working days. 

Standard International 

Standard International Shipping items are sent with Royal Mail UK and then handed over to the local delivery partner once it arrives at the destination country. Standard International shipping usually takes 7-14 working days. *COVID-19 may impact standard international delivery times. 

 

Do I have to pay import tax / customs fees ?

Items are shipped from the United Kingdom and may be subject to import taxes and customs duties on the import of items. Please ensure to check the rates for your country as this is your responsibility. Payment is collected by the shipping carrier at delivery, we have no control or involvement with this. 

Jean Vintage is not liable for any delays with orders because of custom clearances or issues at the destination.